Frequently Asked Questions

Do you offer raw or virgin hair?

Our hair is not classified as virgin or raw in the traditional sense. It is minimally processed to achieve its luxurious texture while maintaining the integrity of raw hair. Because of this, our hair can be bleached up to 613, ensuring the highest versatility and quality. With proper care, it is designed to last over five years, making it one of the finest options available.

What types of hair do you offer?

We offer premium wigs, hair extensions, lace frontals, and closures made from raw hair with minimal processing. Our hair is carefully processed to create the desired texture or pattern while preserving the natural quality and integrity of raw hair. This minimal processing ensures the hair is sanitized, safe, and free of any concerns. Our products strike the perfect balance between natural authenticity and thoughtful refinement, making them versatile, durable, and of the highest quality.

What is the difference between high-density and medium-density wigs?

• High density contains approximately 300 grams of hair, providing a fuller, voluminous look.

• Medium density contains approximately 200 grams of hair, offering a lighter, more natural appearance.

Can the hair be colored?

Yes, all of our hair comes in its natural state. Since it is premium quality, it can be bleached up to 613, giving you the freedom to achieve your desired color.

Does the hair come pre-styled?

No, we sell our hair in its natural state, as seen in the images. This allows you to have it styled or designed according to your preferences.

Does the lace come pre-bleached?

No, the lace does not come pre-bleached. However, since we use real HD lace, you can use a tint to match your desired skin tone without bleaching. You can also bleach the lace for optimal results—it’s entirely up to your preference.

What type of lace do you offer?

We offer authentic HD lace, known for its natural appearance and seamless blending with your scalp.

How Do I Order My Wig?

To order your wig, follow these simple steps:

1. Pick the length of the hair you desire.

2. Pick the size of the lace that best fits your preferences.

3. Pick the color (please note that we currently only offer one color: natural).

4. Pick the cap size based on your scalp or head measurements.

If you need guidance on any of these steps, please refer to the charts provided below the product. These include:

• Hair length chart

• Cap size chart

• Lace size chart

This will help you make the best choice for your wig.

How Do I Choose Extensions?

When buying hair extensions:

• Decide how many bundles you’ll need based on your desired look:

• For a natural appearance, we recommend a minimum of three bundles.

• For a fuller look, we suggest purchasing four bundles.

• Refer to the hair length chart for guidance if needed.

How Do I Buy Lace?

When purchasing lace:

• Please select the size of lace you prefer.

• Refer to the lace size chart provided below the product for guidance.

Do you offer custom wig orders?

At the current moment, we do not offer customization. However, we may introduce this option in the future. Stay tuned for updates!

How do I determine my wig cap size?

We provide a detailed guide on our website to help you measure and find your perfect cap size.

Are there hair lengths true to length?

Yes, our hair lengths are very true to length. Please refer to our size chart for precise measurements and guidance.

How do I care for my wig or extensions?

We provide a care guide with every purchase, including tips on washing, storing, and maintaining the hair for longevity. Additionally, we have videos available on our social media, particularly in the Instagram Highlights section, where you can watch tutorials on how to properly care for your hair.

Do you ship internationally?

Yes, We ship worldwide using FedEx and DHL. Orders are dispatched within 24 hours after receiving them. Shipping times and costs will vary depending on your location.

How long does shipping take?

Orders are shipped within 24 hours after receiving them. Shipping typically takes 3 to 7 business days, depending on your location. Once we receive your order, we aim to send it out as quickly as possible.

How can I track my package?

Once your purchase has been completed and processed, you will receive a tracking number. You can use this number to monitor your package directly with the carrier. If your tracking number appears to be incorrect or invalid, please contact us immediately, and we will assist you in resolving the issue.

What if I cannot find my order or it is missing?

If your order is missing, you will need to contact the shipping carrier. Please note that we are not responsible for lost or missing packages once they are in the hands of the carrier.

Can I return my purchase?

Yes, returns are accepted if there is a mistake on our end, such as a defect in the product or receiving the wrong item. In such cases, we can either fully refund your purchase or arrange for a replacement.

Do you offer in-store pickup?

Currently, our boutique operates online only. However, stay tuned for updates on in-store options!

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options listed during checkout.

How do I contact customer support?

You can reach us through the contact form on our website or send us a direct message via our social media channels. Our team typically responds within three business days.